Customer Service Manager & Sales Associate
Customer Service Manager & Sales Associate
Langdon Tactical Technology, Inc.
Perform activities according to the essential duties and responsibilities as Customer Service
Manager & Sales Associate
Duties and Responsibilities (other duties may be assigned):
Provide customer service assistance as defined below in the specific areas of Langdon
Tactical Technology, Inc.
Have the ability to use and make necessary decisions as it pertains to responding to customer service and sales emails, phone calls and questions, triaging issues and presenting solutions that are in the best interest of LTT and the customer, quoting custom gun work given customer requests and assist in the development of a reputable customer service team and response.
Engage with Langdon Tactical’s existing dealer network and actively seek new dealer relationships for LTT’s Brand, including cold-calling, identifying purchasers and being able to sell LTT’s brand and consumer offerings.
Work with LTT’s Director of Sales and Marketing to engage with and build LTT’s external sales network, including managing backend account management and backorder system.
Candidate must have a high level of communication, attention to detail, relationship development internally and externally. This includes phone and email communication.
If in a remote position, strong and diligent communication is crucial for this role.
Candidate must have a high level of competency that can easily understand firearms, develop relationships over the phone with LTT staff, dealers and customers, while being able to answer a multitude of questions.
Technical understanding of Langdon Tactical’s offerings, what we offer AND what we DO NOT, along with the ability to triage customer repair issues vs customer caused issues. This means knowing when to engage Gunsmithing and Technical support versus Sales and Operations.
Must be able to work closely with LTT’s Director of Operations & Director of Sales and Marketing. This role will essentially report to two people who work very closely as a team given remote and on-site roles and responsibilities.
Be organized and be able to show their workspace clean enough to be visible to customers if on video call or in LTT headquarters.
Occasional weekend work may be required.
Requirements to be considered:
Exemplary customer service skills are our number one requirement.
Inside sales and/or gun industry experience
Dealer and Distribution Sales Experience
Must be able to pass a drug test.
Must have a High School diploma or GED equivalent, college or technical school degree preferred.
Must be able to stand or sit for prolonged periods of time.
Must be able to lift in excess of 50lbs.
Former Law Enforcement, Military Experience a plus
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below represent the knowledge, pre-skills, and/or
abilities needed to perform this job. Reasonable accommodations may be made to qualified
employees or applicants with disabilities.
Adaptability to respond quickly to a shifting reality and constant changes with attention to helping adjust initiatives and priorities accordingly for self and colleagues.
Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
Progressive thinking with the ability to identify top-level concerns, create solutions and find the best path forward from all of the available data given.
Interpersonal skills – A Customer Service Associate must communicate with both executives, staff and customers
A thorough understanding of prioritizing customer service issues, sales and responses to customers, dealers and LTT Staff.
- Leadership, Communication, Relationship Management
- Microsoft Word, Excel, Powerpoint, required,
- Backend operation and payment systems a plus
- Ethical Practice Critical Evaluation Time Management
- Conflict Resolution Analytical Thinking Adaptability
- Education and/or Experience: Bachelor’s Degree or higher
- 5-7 years of experience, Operations, Supply Chain, Customer Service a plus
- Certifications can also be helpful
- Firearms experience is preferred, but not required.
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to qualified employees and applicants with disabilities to
perform the essential functions.
While performing the duties of this job, the employee is required to regularly use fingers and
hands to install parts, clean, and test fire pistols. The employee is also required to regularly
lift and carry boxes up to 50 pounds. Personal safety protective equipment is required.
Experience in handling pistols/firearms.
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., but may require some work outside of these hours.
Job Type: Full-Time
Shift: Day Job
Primary Location: US-AZ-Phoenix, AZ
Organization: Sales and Operations
Job: Customer Service & Sales
Email your resume and Cover Letter to: firstname.lastname@example.org.