Customer Service Associate

Careers

Customer Service Associate

Customer Service Associate 
Langdon Tactical Technology, Inc.
Mesa, AZ
 
General Purpose:
Perform activities according to the essential duties and responsibilities as Customer Service
Associate.
 
Duties and Responsibilities (other duties may be assigned):
  • Provide customer service assistance as defined below in the specific areas of Langdon Tactical Technology, Inc.
  • Have the ability to use and make necessary decisions as it pertains to responding to customer service and sales emails, phone calls and questions, triaging issues and presenting solutions that in the best interest of LTT and the customer, quoting custom gun work given customer requests and assist in the development of a reputable customer service team and response.
  • Candidate must have a high level of communication, attention to detail, relationship development internally and externally.
  • Strong and diligent communication is crucial for this role.
  • Candidate must have a high level of competency that can easily understand firearms, develop relationships over the phone and answer a multitude of questions.
  • Be organized and be able to show their workspace clean enough to be visible to customers if on video call or in LTT headquarters.
  • Occasional weekend work may be required.
Requirements to be considered:
  • Exemplary customer service skills are our number one requirement.
  • Firearms experience is preferred, but not required.
  • Experience in customer service required.
  • Must be able to pass a drug test.
  • Must have a High School diploma or GED equivalent.
  • Must be able to stand or sit for prolonged periods of time.
  • Must be able to lift in excess of 50lbs.
Qualifications/Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, pre-skills, and/or abilities needed to perform this job. Reasonable accommodations may be made to qualified employees or applicants with disabilities.
 
Skills:
  • Adaptability to respond quickly to a shifting reality and constant changes with attention to helping adjust initiatives and priorities accordingly for self and colleagues.
  • Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects.
  • Progressive thinking with the ability to identify top-level concerns, create solutions and find the best path forward from all of the available data given.
  • Interpersonal skills – A Customer Service Associate must communicate with both executives, staff and customers.
  • A thorough understanding of prioritizing customer service issues, sales and responses.
Competencies:
  • Leadership Communication Relationship Management
  • Ethical Practice Critical Evaluation Time Management
  • Conflict Resolution Analytical Thinking Adaptability
  • Personable

Education and/or Experience

  • Bachelor’s Degree or higher AND/OR
  • 1-5 years of experience, Operations, Supply Chain, Customer Service a plus.
  • Certifications can also be helpful.
Physical Demands:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to qualified employees and applicants with disabilities to
perform the essential functions.
 
While performing the duties of this job, the employee is required to regularly use fingers and
hands to install parts, clean, and test fire pistols. The employee is also required to regularly
lift and carry boxes up to 50 pounds. Personal safety protective equipment is required.
Experience in handling pistols/firearms.
 
Position Type:
This is a full-time position. Typical days and hours of work are Monday through Friday, 7:00 a.m.
to 3:00 p.m., but may require some work outside of these hours.
Please email your resume and cover letter to careers@langdontactical.com
Job Type: Full-Time
Shift: Day Job
Primary Location: US-AZ-Mesa, AZ
Job: Customer Service – ON-SITE
 
Email your resume and Cover Letter to: careers@langdontactical.com.
 

 




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